Frequently Asked Questions

Everything you need to know about shopping at Roche's Chemist

How can I track my fashion order?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's journey.

What is your return policy for clothing and accessories?

We offer a 30-day return window for all unworn items with original tags attached. Please ensure items are in their original packaging to qualify for a full refund.

Do you offer international shipping?

Yes, Roche's Chemist ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I determine the right size for me?

Each product page features a detailed sizing guide. We recommend measuring yourself and comparing it against our charts, as sizing can vary between different brands and cuts.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the colors on the website accurate to the real product?

We strive to display product colors as accurately as possible. However, due to variations in monitor settings and studio lighting, slight differences in shade may occur.